Support guide

Support

Support routes for activation issues, machine changes, account access, Store/My Products issues, delivery, and subscription questions.

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SoundSync

HISE visual sequence

Package setup, activation, verification, unlocked access, Store, My Products, and device controls are shown in a consistent product flow.

SoundSync HISE package panel showing REST API integration status, package download, config copy, and setup docs.

HISE plugin activation screen with branded login and serial activation options.

HISE plugin serial activation screen with product branding, serial field, and customer email field.

SoundSync email verification message for serial activation with demo customer wording.

SoundSync serial activation verification success page for a demo product.

HISE plugin unlocked state after activation with product interface visible.

HISE in-plugin Store catalog showing product cards, categories, pricing, and cart access.

HISE in-plugin Store product detail page with pricing, license, format, and support information.

HISE My Products view with sanitized customer identity, owned products, serial counts, downloads, subscriptions, and machine state.

HISE plugin state showing customer login or serial activation after device deactivation.

SoundSync

Support routing

Support links should be visible from activation, Store, My Products, and product pages.

Activation support

Help with account login, serial activation, email verification, and activation limits.

Device support

Help with deactivation, machine changes, and recovery.

Delivery support

Help with missing downloads, library access, or product files.

Subscription support

Help with billing, renewal, canceled access, or expired recurring access.

External support

When support is handled outside SoundSync, use the configured product support URL or support email. Do not publish private partner or internal support routes.